Aurea Luxury Lab - FAQ Page – Frequently Asked Questions

Frequently Asked Questions – Aurea Luxury Lab

Aurea Luxury Lab is an e-commerce site specializing in the sale and purchase of authentic pre-owned luxury bags and accessories. We ship throughout Europe and also offer a physical showroom by appointment in Modena.

Who is Aurea Luxury Lab?

Who are you and where are you located?

Aurea Luxury Lab is an online boutique specializing in pre-owned luxury handbags and accessories. Our physical showroom is located in Modena, in:

Aurea Luxury Lab
Via Luigi Carlo Farini 56
41121 Modena (MO) – Italy

How can I contact you?

You can contact us at the following addresses:

Authenticity and certifications

Are your products authentic?

All products sold by Aurea Luxury Lab are original. Each item undergoes a Double check: on the one hand we use authentication technologies based on artificial intelligence (like Entrupy or equivalent platforms, when available for that brand/model), on the other hand comes a thorough quality check was carried out by our internal laboratory.

What type of certificate of authenticity do I receive?

When the brand and model allow it, we include a certificate issued by an AI platform authentication (e.g. Entrupy or equivalent services). In all other cases, the purchase receipt/invoice issued by Aurea Luxury Lab, together with the control of our laboratory, represents the main proof of authenticity of the article.

Can I request a specific Entrupy certificate?

The AI ​​certificate is issued only when the brand and model are supported by the system. The absence of the Entrupy certificate or similar does not mean that the product is not authentic, but only that The AI ​​certification service is not available for that model. In any case, the item is verified and guaranteed. from our in-house laboratory.

Conditions of the articles

Are the items new or used?

We mainly deal with pre-owned items, that is, used but carefully selected. In some cases, unused or “as new” parts may also be available.

How do you communicate the state of conservation?

Each product has a detailed description of the condition (example: “like new”, “excellent condition”, “good condition”, etc.) and high-resolution photos showing relevant details, including any small signs of use.

Orders, shipments and deliveries

Where do you ship to?

We ship throughout Italy and most European Union countries. During checkout you will be able to check if your country is served and the related shipping costs.

What type of shipping do you use?

We use reliable express couriers, with tracked shipments and, for valuable items, insurance coverage where applicable. Once your order ships, you'll receive a tracking link to follow its progress.

How long will it take to receive my order?

Delivery times may vary depending on the destination, but are indicative:

  • Italy: generally 24–48 working hours from shipment;
  • Europe: Average 3–6 working days from dispatch.

During periods of high demand (such as Black Friday or holidays) courier delays may occur.

Payments

What payment methods do you accept?

Depending on the options available at checkout, the following may be accepted:

  • Credit and debit cards from the main circuits;
  • PayPal (where available);
  • Other local payment methods may be shown during the purchase process;
  • Payment in 3 installments, where available, via Scalapay and Klarna.

Can I pay in installments?

Yes, for many items it is possible to pay in 3 interest-free installments via platforms such as Scalapay and Klarna, when available for your country and profile. Installment options are displayed directly on the product page. or at checkout, if applicable.

Returns and refunds

Can I make a return?

Yes, you can request a return according to the conditions indicated on our “Returns and Refunds” page. We invite you to read that section carefully to learn about times, methods, and limitations.

How does the return procedure work?

Within the deadline, you will need to contact us by email at info@aurealuxurylab.com indicating the order number, data and reason for the return. You will receive detailed instructions for the return shipment and the conditions for obtaining a refund, in compliance with integrity, seals and documentation requirements.

Sell ​​your bag to Aurea Luxury Lab

Do you also buy bags from private individuals?

Yes, Aurea Luxury Lab purchases luxury bags and accessories from private individuals, selecting only original items. in good condition and from recognized brands.

How can I sell my bag to you?

You can follow the procedure described on the “Sell your bag” page, where you will find the steps to Send us photos and information about the item, receive an initial evaluation, and complete the sale.

Modena Showroom

Can I see the bags in person?

Yes, you can visit our Modena showroom by appointment. Contact us by email or phone to schedule a viewing and check the availability of the models you're interested in.

Is it possible to purchase directly in the showroom?

Yes, in the showroom you can see the items in person, try them on and complete the purchase with one of the payment methods listed. also in our e-commerce, compatible with those enabled on site.

Here you will find answers to the most frequently asked questions

Our customer service is available from Monday to Friday, from 10:00 to 20:00.
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