Sell T&C
Aurea ReOwn is a service through which Aurea Luxury Lab S.r.l. purchases used luxury bags and accessories from private individuals through a tracked process that guarantees authenticity and protection for both parties.
Aurea Luxury Lab S.r.l., registered office at Via Armando Pica 170/E, 41121 Modena (MO), Italy. Tax Code and VAT No. 04262050364, REA MO-456214. Certified email: aurealuxurylab@postecertifica.it — Email: info@aurealuxurylab.com.
1. Who can submit an item
The service is reserved for adults acting outside any business or professional activity, residing in Italy or abroad, who are the lawful owners of the item submitted.
Authentic bags and accessories from selected luxury brands are accepted. The Company may refuse, without being required to provide a reason, items that do not meet its standards for authenticity, quality, or condition, or that are not consistent with its range.
2. Service stages
Valuation request. The proposal must be submitted exclusively through the form available in the "Sell" section of the website, specifying the brand, model, condition, accessories, and available documentation, and attaching clear, complete photographs. The submitter may indicate a desired price.
Valuation. The Company conducts a preliminary valuation based on the information and images received, and communicates the net amount offered and the proposed option among those listed in Article 3.
Offer. The offer is valid for the period stated in the communication. If not accepted by the end of this period, the offer expires and the case is closed.
Acceptance and shipping. Once the offer is accepted, the Company provides a prepaid, tracked shipping label.
Verification. Upon receipt, the item undergoes a physical inspection, quality check, and authentication. Verification generally takes up to 5 business days.
Outcome. The Company communicates the verification outcome and confirms or revises the offer pursuant to Article 4.
3. How to submit an item
Immediate purchase. The Company purchases the item at the agreed price. Payment is made within the period specified in Article 7, following successful verification.
Purchase with payment deferred until resale. The Company purchases the item at the agreed price, which is fixed and not subject to change, and assumes full ownership of it. Payment is due once the item has been resold and the final buyer’s withdrawal period has expired, as provided for in Article 7.
Trade-in. The credited value is applied toward the price of an item purchased on the website, as provided for in Article 8.
The applicable method is specified in the offer communication and accepted by the consignor. Each consignment is governed by a specific summary document, sent by the Company and signed by the consignor, which supplements these terms.
4. Revising the offer after inspection
The preliminary valuation is based on the information and images provided by the consignor and is not binding until the item has been physically inspected.
If the inspection reveals discrepancies from the information provided, such as unreported defects, missing accessories, non-original repairs, or a condition inferior to that described, the Company may propose a revised amount.
The consignor may accept the revised offer or request the return of the item. In the event of a return, the return shipping costs are payable by the consignor, who must provide a prepaid shipping label within 15 days of notification.
5. Shipping the item
The item must be shipped exclusively using the label provided by the Company and packaged appropriately to protect it during transit.
The Company is not liable for damage resulting from inadequate or insufficient packaging. Items may not be sent using any shipping method other than the one arranged, or with shipping charges payable by the recipient.
Until the item is received at our premises, the risk remains with the consignor, except for any coverage provided by the carrier.
6. Inspection, authentication, and non-conforming items
Each item is physically inspected at our facility and, where the brand and model are supported by the system, checked using digital authentication technology.
Items that do not match the description or meet our standards will be returned to the consignor, at their expense.
If the inspection reveals grounds to believe that the item is inauthentic or otherwise counterfeit, the Company will not return it and reserves the right to take any action and make any reports required under applicable law. The consignor will be informed.
7. Payment
Payment is made by bank transfer or another agreed method, solely to the consignor. The account holder's details must match the consignor's identifying details; payments to third parties are not permitted.
Under the immediate purchase option, payment is made within 5 business days of a successful inspection.
Under the deferred payment option, payment is made within 15 days of the resale becoming final, that is, after the withdrawal period granted to the final purchaser has elapsed and the full purchase price has been received. If the final purchaser withdraws, the item returns to the Company's possession and the payment period starts again from the subsequent resale.
The amount granted is net and not subject to any further deductions.
8. Trade-in
Under the trade-in option, the value granted is applied as a full or partial credit toward the price of an item purchased on the website.
A trade-in does not involve any cash payment: the value granted may be used exclusively on aurealuxurylab.com.
If the purchaser withdraws from the purchase of an item acquired by trade-in, the value of the item consigned will be refunded in the form of a store credit for the same amount, valid for 12 months from the date of issue. Returning the consigned item itself is not possible.
9. Return at the consignor's request
Under the deferred payment option, the consignor may request the return of an item that has not yet been resold by giving 15 days' notice, and in any event no later than 120 days after confirmation of the inspection.
Return shipping costs are borne by the consignor, who must provide a prepaid, tracked shipping label.
This request cannot be made for items for which a sales order has already been concluded.
10. Consignor's declarations and warranties
The consignor declares and warrants that the item is their lawful property and freely at their disposal; that it does not originate from theft, misappropriation, or any other unlawful act; that it is not subject to any encumbrances, liens, or third-party rights; that it is authentic and original; and that the information and images provided are accurate.
The consignor shall indemnify the Company against any loss, cost or third-party claim arising from the untruthfulness of such statements.
In the event of false or misleading statements, the Company may terminate the relationship, suspend all payments and make any reports required under applicable regulations.
11. Documentation and identification requirements
To complete the consignment, the following are required: a copy of a valid identity document, tax identification number, bank details for payment and, if available, proof of purchase of the item.
The collection of such data and its recording in the registers fulfill the requirements of current regulations on the trade in antiques or pre-owned goods. Failure to provide the requested data means the transaction cannot proceed.
Data is processed in accordance with the Privacy Policy published on the website.
12. Consumer's right of withdrawal
A consignor acting as a consumer has the right to withdraw from the relationship within 14 days of the agreement being concluded, without giving a reason, by sending notice to info@aurealuxurylab.com.
If the right of withdrawal is exercised, the item is returned to the consignor. Return shipping costs are borne by the Company if the right is exercised before the item is shipped, and by the consignor if exercised thereafter.
The right of withdrawal may not be exercised after the item has been resold to a final buyer.
13. Publication and management of sales
Acquired items are published on the website and promoted through the Company's channels. The Company has exclusive responsibility for setting the retail sale price and managing negotiations, shipping and relations with final buyers. These matters do not affect the amount paid to the consignor, which remains fixed.
14. Amendments, governing law and disputes
These terms may be updated. Consignments are subject to the terms in force when the offer is accepted.
The relationship is governed by Italian law. For disputes involving a consignor acting as a consumer, jurisdiction lies with the court of the place where the consignor resides or is domiciled, provided it is within Italy.