Return request

Do you have any questions?

At Aurea Luxury Lab, we strive every day to offer you impeccable service and carefully selected products in excellent condition.

However, if for any reason your purchase does not meet your expectations, you have the right to request a return within 14 days of receipt, as provided for by the Consumer Code and our return policy.

To start the process, please contact us using this form and provide your order number. Our team will guide you through the process simply and transparently.

See the return conditions

Registered office

Aurea Luxury Lab is a brand owned by Falabella Retail Group SRLS with headquarters in Modena, Via Mascherella 20 | 41121. VAT number 04163720362

Headquarters and Warehouse

Via Farini 56 | 41121 Modena | +39.0595807112

Chat

For immediate assistance, you can contact us via chat from Monday to Friday from 10 am to 8 pm (excluding holidays).

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INSURED SHIPPING

All our shipments are insured to guarantee you maximum peace of mind on your purchase.

CUSTOMER CARE

We are always at your disposal.

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Secure Payment

All our payment systems are designed to guarantee you maximum security and flexibility. We accept all payment methods and offer payment in installments thanks to Scalapay and Paypal.

What they say about us

Check online reviews

Carla B.

I met Valerio during a visit to their showroom, a friendly person with an important preparation on the products he offers and buys. I saw dream bags practically like new, with a certificate of originality, very important these days. I will definitely return. Recommended.

Sara V.

Reliability and professionalism :)
Valerio is a very kind, serious and competent person. Highly recommended!

Debora B.

Valerio is a very helpful, professional, competent and reliable person.
Excellent service!

Mattia B.

Very serious, reserved and professional.
They have beautiful and above all authentic pieces, which is very rare to find outside of official stores.
The owner is a fantastic person, trust him with complete peace of mind.

Alessandra F.

Valerio is very good and professional! He got me a beautiful bag in impeccable condition. He welcomes you with great cordiality in his splendid atelier and makes you feel at home and pampered. I was very happy with my purchasing experience and I will definitely return.

Alessia F.

Product as described. Perfect packaging and fast shipping. Very satisfied.