Aurea Stories

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The Official Spot of Aurea Luxury Lab: Pre-Owned Luxury Becomes an Experience

🎥 The video that tells who we are We chose to tell our story not with words, but with images, atmosphere, and style. In our first official commercial, a model walks through the streets of downt...

May 24, 2025

Here you will find answers to the most frequently asked questions

Our customer service is available from Monday to Friday, from 10:00 to 20:00.

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Are your products original?

Yes, we are luxury retailers and our internal code, as well as the Aurea regulation, obliges us to double check before purchasing an item, quality check in the laboratory and digital certification Entrupy, which represents a purchase guarantee.

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What are the shipping times?

It depends on your location. Orders processed on business days before 1 PM require 2 to 7 business days to arrive with standard shipping and 24 hours with Express delivery after processing.

International deliveries may take 2 to 10 days. Shipping details will be provided in the order confirmation email, where you will find the tracking code.

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Can I make a return?

At Aurea we work every day to guarantee the highest quality. Precisely for this reason, our photos are extremely faithful to reality , without digital retouching or modifications, to allow you to purchase with total transparency.

However, if the product does not satisfy you, our return policy always protects the consumer .

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Our customer service is available from Monday to Friday, from 10:00 to 20:00.

Enter chat