Frequently Asked Questions

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Registered office

Aurea Luxury Lab is a brand owned by Falabella Retail Group SRLS with headquarters in Modena, Via Mascherella 20 | 41121. VAT number 04163720362

Headquarters and Warehouse

Via Farini 56 | 41121 Modena | +39.0595807112

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For immediate assistance, you can contact us via chat from Monday to Friday from 10 am to 8 pm (excluding holidays).

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Here you will find answers to the most frequently asked questions

Our customer service is available from Monday to Friday, from 10:00 to 20:00.

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Are your products original?

Yes, we are luxury retailers and our internal code, as well as the Aurea regulation, obliges us to double check before purchasing an item, quality check in the laboratory and digital certification Entrupy, which represents a purchase guarantee.

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What are the shipping times?

It depends on where you are. Orders processed on weekdays before 1pm take 5-7 business days to arrive with standard shipping and 24 hours with Express delivery.

International deliveries can take 4 to 16 days. Shipping details will be provided in your item dispatch confirmation email, where you will find the tracking code.

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Can I make a return?

At Aurea we work every day to guarantee the highest quality. Precisely for this reason, our photos are extremely faithful to reality , without digital retouching or modifications, to allow you to purchase with total transparency.

However, if the product does not satisfy you, our return policy always protects the consumer .

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Our customer service is available from Monday to Friday, from 10:00 to 20:00.

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