Contact information

Contact Us

We are always at your disposal to answer any questions or requests.

You can contact us by phone at +39 059 5807112, by email at info@aurealuxurylab.com, or via WhatsApp at +39 376 1956579.

Our customer service is available every day from 10:00 AM to 7:00 PM.

Outside of these hours, or on public holidays, we will get back to you as soon as possible upon our return.

Aurea Luxury Lab | Private Showroom

Via Luigi Carlo Farini, 56

41121 Modena (MO) – Italy

Here you will find answers to the most frequently asked questions

Our customer service is available from Monday to Friday, from 10:00 to 20:00.

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Are your products original?

Yes, we are luxury retailers and our internal code, as well as the Aurea regulation, obliges us to double check before purchasing an item, quality check in the laboratory and digital certification Entrupy, which represents a purchase guarantee.

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What are the shipping times?

It depends on your location. Orders processed on business days before 1 PM require 2 to 7 business days to arrive with standard shipping and 24 hours with Express delivery after processing.

International deliveries may take 2 to 10 days. Shipping details will be provided in the order confirmation email, where you will find the tracking code.

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Can I make a return?

At Aurea we work every day to guarantee the highest quality. Precisely for this reason, our photos are extremely faithful to reality , without digital retouching or modifications, to allow you to purchase with total transparency.

However, if the product does not satisfy you, our return policy always protects the consumer .

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Our customer service is available from Monday to Friday, from 10:00 to 20:00.

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