In the pre-owned luxury handbags market, authenticity is not a detail: it is the value of the item itself. With the growth of high-end second hand, the need for reliable and recognized tools to ver...
Jan 10, 2026
Here you will find answers to the most frequently asked questions
Our customer service is available from Monday to Friday, from 10:00 to 20:00.
Yes, we are luxury retailers and our internal code, as well as the Aurea regulation, obliges us to double check before purchasing an item, quality check in the laboratory and digital certification Entrupy, which represents a purchase guarantee.
It depends on your location. Orders processed on business days before 1 PM require 2 to 7 business days to arrive with standard shipping and 24 hours with Express delivery after processing.
International deliveries may take 2 to 10 days. Shipping details will be provided in the order confirmation email, where you will find the tracking code.
At Aurea we work every day to guarantee the highest quality. Precisely for this reason, our photos are extremely faithful to reality , without digital retouching or modifications, to allow you to purchase with total transparency.
However, if the product does not satisfy you, our return policy always protects the consumer .