Frequently Asked Questions – Aurea Luxury Lab

Aurea Luxury Lab is an e-commerce business specializing in the sale and purchase of authentic pre-owned luxury bags and accessories. We operate exclusively online, are based in Modena, and ship throughout Italy and Europe.

About Aurea Luxury Lab

Who are you and where are you located?

Aurea Luxury Lab is an online boutique specializing in pre-owned luxury bags and accessories. We operate exclusively online and are based in Modena:

Aurea Luxury Lab S.r.l.
Via Armando Pica 170/E
41121 Modena (MO) – Italy

How can I contact you?

You can contact us using the following details:

• Email: info@aurealuxurylab.com
• Phone: +39 059 8677655
• Instagram: instagram.com/aurealuxurylab

Authenticity and certificates

Are your products authentic?

All products sold by Aurea Luxury Lab are authentic. Every item undergoes a double check: on the one hand, we use authentication technologies based on artificial intelligence (such as Entrupy or equivalent platforms, when available for that brand/model); on the other, it undergoes a thorough quality inspection by our in-house laboratory.

What type of certificate of authenticity will I receive?

When the brand and model allow it, we include a certificate issued by an AI authentication platform (such as Entrupy or equivalent services). In all other cases, the purchase receipt/invoice issued by Aurea Luxury Lab, together with our laboratory’s inspection, serves as the primary proof of the item’s authenticity.

Can I request a specific Entrupy certificate?

The AI certificate is issued only when the brand and model are supported by the system. The absence of an Entrupy or similar certificate does not mean that the product is not authentic, but only that the AI certification service is not available for that model. In any case, the item is verified and guaranteed by our in-house laboratory.

Item condition

Are the items new or used?

We mainly deal in pre-owned items, meaning used but carefully selected. In some cases, unused or “like new” items may also be available.

How do you describe the condition?

Each product has a detailed condition description (for example: “like new,” “excellent condition,” “good condition,” etc.) and high-resolution photos showing relevant details, including any small signs of wear.

Orders, shipping and delivery

Where do you ship?

We ship throughout Italy and to most countries in the European Union. During checkout, you can check whether we ship to your country and see the relevant shipping costs.

What type of shipping do you use?

We use reliable express couriers, with tracked shipping and, for valuable items, insurance coverage where available. Once your order has shipped, you’ll receive a tracking link to follow its progress.

How long will it take to receive my order?

Delivery times may vary depending on the destination, but are generally:

• Italy: usually 24–48 business hours from dispatch;
• Europe: an average of 3–6 business days from dispatch.

During periods of high demand (such as Black Friday or the holidays), courier delays may occur.

Payments

What payment methods do you accept?

Depending on the options available at checkout, the following may be accepted:

• Credit and debit cards from major card networks;
• PayPal (where available);
• Other local payment methods that may be shown during checkout;
• Payment in 3 installments, where available, through Scalapay and Klarna.

Can I pay in installments?

Yes, many items can be paid for in 3 interest-free installments through platforms such as Scalapay and Klarna, when available for your country and profile. Installment options are shown directly on the product page or at checkout, if applicable.

Returns and refunds

Can I return an item?

Yes, you can request a return under the conditions set out on our “Returns and Refunds” page. Please read that section carefully to learn about the time limits, procedures, and restrictions.

How does the return process work?

Within the specified period, you must contact us by email at info@aurealuxurylab.com including the order number, your details, and the reason for the return. You’ll receive detailed instructions for return shipping and the conditions for obtaining a refund, subject to the requirements for the item’s condition, seals, and documentation.

Sell your bag to Aurea Luxury Lab

Do you also buy bags from private individuals?

Yes, Aurea Luxury Lab buys luxury bags and accessories from private individuals, selecting only authentic items in good condition from recognized brands.

How can I offer you my bag?

You can follow the process described on the “Sell your bag” page, where you’ll find the steps to send us photos and information about the item, receive an initial valuation, and complete the sale.

View items in detail

Can I see the item in detail before purchasing?

Yes: upon request, we send additional photos and videos of every detail.